Horizontal and vertical Application in Siebel

The main difference between both is that “Vertical Applications are specifically made for one domain and Horizontal Applications are Common which can be used for any domain”.

So basically we can say the vertical applications are designed industry wise and horizontal applications are designed field wise.

Vertical Applications are specifically made for one domain.Examples: Siebel ePharma , Siebel eFinance

Horizontal Applications are Common which can be used for any domain.Examples: Siebel Call Center, Siebel Sales

Lets discuss this in detail

Siebel Horizontal Competency Practices are Common which can be used for any domain. We can take example Siebel Systems’ Call Center Practice, which is prepared to help with the design, development, and deployment of a complete call center solution that includes business process design, infrastructure, and hardware and software customization.

Call Center and Service
Customer Telephony Integration (CTI)
Email Response
Field Service
Internet-enabled Service
Marketing and Analytics
eService
Partner Relationship Management (PRM)
Employee Relationship Management (ERM)
Marketing

Siebel Vertical Competency Practices are specifically made for one domain, They fulfill are desired requirement of specific industry.

Financial Services
Banking
Insurance
Healthcare
Communications/Media/Energy
Communications
Media
Utilities
Oil and Gas
Consumer Sector
Life Sciences